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Dealing with Difficult People
The core objective of Dealing with Difficult People skills is to assist you, as an executive, teach your new team members how to better deal with difficult and sometimes disruptive co-workers in your organization. This training package is: Fully customizable and instantly editable, so your team can take it and make the necessary changes as needed. The five modules comprise this training package: How to Deal with Difficult People, Conflict Management, Avoiding Conflict, Communication, and Power Planning. Each module addresses one or more areas of conflict resolution, management, and communication.
The first module of the this dealing with difficult people training course is on how to deal with difficult co-workers and superiors. This is divided into four major steps, which are: Identify the Problem, Define the Problem, Deal with the Problem, and Repeat. These steps are done in order to show you how to handle an important situation and how to handle difficult people in the workplace. You will learn by watching, listening, and applying various techniques. The key skill here is to be able to defuse the pressure, and remain calm.
The second module deals with avoiding conflict. This is one of the most difficult behaviors to change and there are a lot of resistance to change due to feelings of ownership. The authors do a good job of breaking down these feelings, showing you why you have these feelings, and providing ways to overcome these feelings so that the relationship gets back to being professional. It also talks about building your self-control so that you don't start negative behaviors like complaining or acting without thinking. The last part of this portion of the Dealing with Difficult People Training Course teaches you how to communicate effectively and so you can finish your business successfully.
The third module looks at dealing with difficult people using various informal and formal methods. There are some old-fashioned ways of dealing with difficult people, like making a big scene or demanding their attention. This is good, but if you are trying to be open minded and learn new ways of working with them, these old methods may not be effective. Also, the authors remind you not to use physical aggression as a means of handling difficult people, since it may actually cause more problems.
The fourth section of the Dealing with Difficult People Training Course looks at interpersonal skills. The authors explain that interpersonal skills include not only communication but also effective communication and relationships with others. They give specific examples of how to be more successful at work, dealing with difficult clients, and even how you can make friends and build relationships. The final part of this module gives some tips on developing your interpersonal skills so you can deal with difficult people effectively. These tips cover networking, leadership, negotiation, assertiveness, and assertive behavior.
The fifth module in the Difficult People Training Course looks at assertiveness. Assertiveness is one of the most powerful interpersonal skills anyone can learn. The authors begin by describing how assertiveness can help you overcome some of your own problems. Then they give specific examples of how assertiveness can help business people deal with difficult customers and clients. They finish up this module with some final tips on developing your assertiveness skills. There is also an appropriate reference for using assertiveness in the workplace.
The six modules in the Difficult People Training Course takes a close look at social skills. These include interacting with others, whether through small talks or group projects. There is also an appropriate reference for using the concept of empathy in this training course. Empathy is a very important interpersonal skill that many people don't think about as often as they should. However, the authors explain why it is an important skill to learn when you are dealing with difficult clients and customers.
Finally, there is an appropriate reference for using some classic difficult people skills such as argumentative and hostile behavior. This particular training course offers some specific tips on how to deal with these difficult behaviors. It is important to remember that these strategies may not always work for all clients and customers. Difficult clients may respond differently to some of the tactics described in this book. Yet, this book presents a clear outline of some challenging behaviors to help managers and employees deal effectively with difficult clients and coworkers.